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Leaving a Leadership Legacy

Written by Sue Hawkes on June 19, 2017 Leadership If you own a business or are on the leadership team of a business, you’re tasked with strategically defining what the future of your business will look like. Who will lead it into the future as you and your leadership...

Mary Meeker’s 2017 Annual Internet Trend Report

Here are the highlights from Mary Meeker’s Annual Internet Report that I think every retailer needs to know. Smartphone sales and Internet penetration growth are both slowing It’s not really a “shift to mobile” as much as “the addition of mobile”, since desktop...

What It Truly Takes To Motivate Your Employees

Gallup research has shown that roughly 70 percent of the U.S. workforce is “not engaged” or “actively disengaged” at work. If your company is part of this dismal predicament and your strategy is to implement material perks like climbing walls,...

Shoppers Want YOU to Offer Made in USA

Originally posted May 9, 2017 by Meaghan Brophy for Independent Retailer Uncle Sam shoppers have always preferred American-made products. With the election of President Trump, the demand for Made in USA has only increased. According to a Consumer Reports® survey,...

What is Customer Experience?

When you hear the words “customer experience,” what comes to mind? Is it a friendly customer service rep? Is it an easy-to-navigate website? Or how about free shipping or returns? The most dominant force for a business used to be offering the customer what he or she...

Retail Customer Experience Matters Now More Than Ever

Chapter 6: Retail Customer Experience Matters Now More Than Ever Most agree that product availability, convenience and (usually) discounts are all attractive components of the online shopping experience, which encourage people to keep buying online. Even if these...

The Retailer’s Dilemma

This is an excerpt from the book “The Future of Retail,” by Elias Amash, Chapter 2: Innovation in the Retail Experience As a result of competition, retailers are finding that they need to do more to earn the same (and sometimes less). Normally the...

Why Reviews Matter

Reviews are one of the top motivators for people to buy, so buyers should pay attention to customer feedback. 86% of consumers say reviews are an essential resource when making purchase decisions. Whether for a business or for a product line, people feel more...

Take Charge of Your Customer Reviews by Elias Amash

The Results are In:  Positive Reviews Boost Retail Business with Customer Acquisition and Retention The best retailers care about online reviews, and for good reason: nothing tells you more about your business than a satisfied customer – except an unhappy one. Before...